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退货政策

Refund Policy

由于本网站所销售的各类产品均属于个人私密使用物品或消耗品,为了保护您和其他消费者的利益,除非因明显的产品自身质量问题外,我们将无法对售出产品做退款或退换。如果有任何产品使用或者产品质量方面的疑问,欢迎您随时和我们客服联系,我们将很乐意为您服务。

如果产品出现质量问题,请于收到货品之日起七天内联系客服微信 goloveca或者电子邮件 info@golove.ca 进行处理,提交照片和视频给客服,经与生产厂商核实确属产品质量问题的,我们将提供免费换新或者发放store credit。

Since all kinds of products sold on this website are private items or consumables for personal use, in order to protect the interests of you and other consumers, we are not be able to return or refund the products sold unless there are obvious quality issues of the products. If you have any questions about product use or product quality, please feel free to contact our customer service, we will be happy to serve you.

If there is a quality problem with the product or you receive a defective, please contact the customer service WeChat goloveca or email us via info@golove.ca within seven days of receiving the product for processing, and submit photos and videos to the customer service representative. After verification with the manufacturer, it is indeed a product quality problem. We will provide free replacement or issue store credit.